3.15 After that, the day when the consumer can only act as God is the only day of the year, and the only fearful day in the production company is that day. As an "automobile man" and the auto industry as a highlight of the 3.15 party, this year has obviously disappointed everyone. With the exception of a "class" car company in Binzhou, the car owners looked around. Fortunately, "everybody" was safe and sound.
No exposure is not a problem. There is no supervision as no exposure. On the same day as the 3.15 party, the new consumer law was officially promulgated and implemented. In response to the automobile industry's proposed "inversion of burden of proof" and "clear product recall obligation" provisions, it reversed the consumer's weak position in front of distributors and automakers, and further strengthened consumers' enjoyment of rights in the after-sales service of products.
Burden of proof inversion
"The Consumer Law" clearly stipulates that durable goods such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines, etc., or decoration and decoration services provided by the new operator shall be provided by consumers within six months from the date of acceptance of goods or services. If any dispute is found, the operator shall bear the burden of proof of the defect.
Consumers have this “one-size-fits-all†formula that can be overwhelming on the hard road of auto rights protection.
First of all, due to the large body size and complex structure of most autos, most consumers lack knowledge in the rights protection of automobiles. Unless it is a group incident in which vehicle design defects have broken out, general individual quality problems even if consumers realize that the vehicle itself is the cause Easy to get caught by dealers.
Secondly, if the value of the vehicle itself is not high, the time and cost that consumers spend on the burden of proof also make many people dismiss the idea of ​​rights protection.
The implementation of the reverse of the burden of proof has made it possible for consumers who have gradually increased their sense of rights protection to fully assert their rights and interests. At the same time, in the process of safeguarding their own rights and interests, consumers have played a role in exposure and supervision of the market, which will be conducive to the further purification of the market environment, and urge enterprises to improve their monitoring of product quality.
Clear product recall obligations
Today, when demand is king, no car company dares to slow down the Chinese market. Every day in life, another car company is actively taking the Chinese market into consideration.
Take the Ford Maverick as an example. During the Guangzhou Auto Show in 2013, a lady named Ling Yun suddenly boarded the Ford booth, interrupted the ongoing press conference, and showed off his own photograph of the wing tiger's broken axis. This event once caused public opinion. The uproar. About a week later, Ford officials changed the “Imagine does not have any product design and quality defects, and there is no any recall plan†announcement after the incident occurred. Instead, it chose to recall 80,000 Wing Tiger cars and admitted that “ The front knuckle production material did not meet Ford's global material strength standards." If this owner is not at this special time and place, he chose such a special way. I am afraid that Ford’s recall of Mavericks is very unlikely.
The "Cleaning Law" clearly stipulates that if operators discover that their goods or services are flawed and that they endanger the safety of their personal or property, they should immediately report to the relevant administrative departments and inform consumers, and stop selling, warnings, recalls, and Measures such as harm treatment, destruction, stop production or service. If a recall action is taken, the business operator shall bear the necessary expenses incurred by the consumer due to the recall of the goods.
The coverage of new product recalls by the new consumer law allows auto companies in China, especially foreign companies, to ignore product defects such as nothing. If refusal to implement product recalls and intentional delays, it shall resort to more deterrent and lethal administrative penalties. Enterprises that implement double quality standards at home and abroad must punish severe punishments, severe fines, and indefinite suspension of business rectification, even for behaviors such as playing with consumers, ignoring consumer rights, and even disregarding the lives of consumers. It swept out. Since we have first-class spending power, we should enjoy first-class support services. The era of Chinese stupid money is gone forever.
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