Dongfeng Commercial Vehicle An unexpected accident occurred in Tibetan areas and Dongkang people rushed to rescue
The incident took place at noon Saturday. A hurried phone call rang. "Hello, what's the need for help?" Zhou Jinhong of the Customer Service Center answered the call. "My car was on the way. Ask the staff at the service station to come to the rescue. There is no parking here. It is affecting the locals!" The user Chen was a bit incoherent.
After understanding the events, Zhou Jinhong answered the call from Feng Jiang, Service Manager of Dongfeng Cummins Marketing Services. It turned out that the Linxia service station was already on the way to the rescue.
Not to mention Tibetan areas. There are difficulties. The distance is never a problem!
After appeasing Chen, rescue workers quickly found him and towed the vehicle back to the service station. The inspection result was a fan hub failure, but the service station did not have the spare part. Feng Jiang contacted the surrounding area also did not have this spare part, and he It also takes 3 to 5 days to consult with Dongfeng Cummins or Dongfeng Commercial Vehicle.
However, Master Chen couldn't wait. One day later, he lost one day's money. When everyone is at a loss, Feng Jiang proposes, "I returned to the Commercial Office in the afternoon, not as good as I sent spare parts back to the user." Voice just fell, everyone hesitated looking at Feng Jiang, after all, a few dozens of spare parts, volume There are suitcases so big, plus their own luggage, from Fuyang to Gansu, thousands of miles away from the distant......
Feng Jiang said eagerly: “Don't hesitate, customers are still waiting!†Yang Hong, the customer service center, praised the location and quickly picked up the phone and started to coordinate the spare parts delivery. At 15 o'clock in the afternoon, the heavy packing box had reached Feng Jiang’s In his hand, dragging spare parts with his own luggage, getting on the car, getting off the car to the train station, and catching up with the train later.
One minute and one second of the time, Feng Jiang is not sitting nor standing, can only go to the service station over and over again to phone, ask the user's emotions and vehicle conditions, and inform their own schedule and status. At 21:00 that evening, Feng Jiang finally put spare parts on a train bound for Lanzhou.
At 13 o'clock the next day, Feng Jiang stepped out of the train station and boarded a special shuttle bus bound for Linxia. After a series of hardships, Feng finally took spare parts to the service site.
Thousands of miles to send accessories, send a peace of mind
The service lasted 30 hours and due to the due diligence of service personnel, the problem was solved smoothly. After witnessing the incident, Master Chen was very impressed. “There is Dongfeng Cummins’ service guarantee. I'm not afraid to go out for delivery. Thank you very much!â€
Feng Jiang said, “Mr. Chen’s gratitude is an affirmation of our work. Serving users and receiving user’s compliments are rewards for our work. Our Dongkang service team represents Dongfeng Cummins Inc. Everything they do represents the image of Dongfeng Cummins."
Dongfeng Cummins's service team has many Dongkang people like Feng Jiang who are shining and glowing in their posts. They are casting the quality and quality of Dongfeng Cummins. We would like our products to ride the "Dongfeng" and go all the way through the mountains and rivers.
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